At Brilliana, every diamond tells a story. We believe its journey to you should be just as flawless as the stone itself. That is why our shipping and returns policy is designed to be clear, seamless, and worry-free.
Crafting Time
Each Brilliana piece is meticulously made-to-order. Our master jewelers take 7–10 business days to craft your jewelry with the highest precision and care.
After a final quality inspection, your piece is carefully packaged, insured, and released for shipment. You will receive an email confirmation with your tracking details as soon as it leaves our workshop.
Shipping Information
Your trust and peace of mind are our priority. Every Brilliana order is shipped fully insured against loss or damage and always includes tracking.
United States
We offer two shipping options for your convenience:
Free Insured Shipping
Cost: Free on all orders.
Total Delivery Time: 14–24 business days (7–10 days crafting + 7–14 days shipping).
Expedited Insured Shipping
Cost: $35 USD (flat rate).
Total Delivery Time: 10–15 business days (7–10 days crafting + 3–5 days shipping).
International Destinations
We proudly ship with DHL Express to the following countries: Australia, Austria, Belgium, Canada, Denmark, France, Germany, Ireland, Italy, Japan, Netherlands, New Zealand, Norway, Portugal, Singapore, Spain, Sweden, Switzerland, United Arab Emirates, and the United Kingdom.
Delivered Duty Paid (DDP): All duties, taxes, and customs fees are calculated and collected at checkout. The price you see at checkout is the final price you pay — no surprise charges at delivery.
We handle all customs paperwork, ensuring a seamless, luxury experience.
Total Delivery Time: 14–30 business days (7–10 days crafting + 7–20 days shipping, depending on location and customs).
30-Day Return Policy
We want you to be in love with your jewelry. If, for any reason, you are not completely satisfied, eligible items may be returned within 30 days of delivery for a full refund.
Conditions for Return
Items must be in their original, unworn, and undamaged condition, with all original packaging.
To initiate a return, please contact our support team at info@brilliana.store
