Welcome to Brilliana. These Terms of Service (“Terms”) govern your use of our website and services at brilliana.store (the “Site”). The words “we”, “us” and “our” mean Brilliana. By using the Site or placing an order you accept these Terms and our Privacy Policy [https://brilliana.store/pages/data-sharing-opt-out]. If you do not agree, do not use the Site.
1. Eligibility & Account
You confirm you are of legal age to form a binding contract in your jurisdiction. To use or purchase you may need to provide accurate contact, billing and shipping information. You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account.
2. Products & Descriptions
We try to display product information accurately, but colors and images may vary by device. Product descriptions and availability are subject to change. We may limit order quantities and refuse or cancel orders at our discretion.
3. Orders & Acceptance
Placing an order is an offer to buy. Orders are accepted only when we send an order confirmation email. We may require payment authorization prior to acceptance. If we cancel or change an order we will notify you using the contact details you provided.
4. Prices, Payment & Taxes
Prices shown on the Site are current at the time of display. Except where explicitly stated, prices exclude duties, taxes, customs or import charges. For markets where we collect duties/taxes at checkout (DDP), the final price shown includes those charges. You agree to provide valid payment information and to pay amounts due. We reserve the right to correct pricing errors.
5. Shipping & Delivery
Shipping times are estimates only. We are not liable for carrier delays, customs processing, force majeure, or other events beyond our control. For details on shipping options, delivery times, insurance, duties and returns see our Shipping Policy [https://brilliana.store/pages/shipping-returns].
6. Returns & Refunds
Returns and refunds are handled in accordance with our Return Policy [https://brilliana.store/pages/shipping-returns]. Custom or engraved items are final sale unless otherwise stated.
7. Customs & Import
When shipping internationally, you are responsible for providing accurate import information where required. Where we offer DDP for a market, duties and taxes for those markets are calculated and collected at checkout; otherwise import duties may be payable upon delivery by the recipient.
8. Intellectual Property
All Site content — text, images, graphics, logos, and product designs — is owned or licensed by Brilliana and protected by applicable IP laws. You may use Site content only for personal, non-commercial purposes. Any other use requires our prior written permission.
9. User Conduct
You must use the Site lawfully and not (a) infringe rights of others; (b) submit unlawful, abusive or fraudulent content; (c) interfere with Site operation; or (d) scrape, hack, or otherwise attempt to access restricted areas. Violation may result in account suspension or termination.
10. Third-Party Services
The Site may contain links, integrations or tools from third parties (payment processors, carriers, analytics, marketing apps). We are not responsible for third-party actions or content. Use third-party services at your own risk and review their terms.
11. Feedback
If you submit ideas or feedback, you grant Brilliana a perpetual, worldwide, royalty-free license to use, modify and commercialize that feedback without obligation to you.
12. Warranty Disclaimer
Except as expressly stated, the Site and all products are provided “AS IS” and “AS AVAILABLE” without warranties of any kind. To the extent permitted by law, we disclaim all implied warranties, including merchantability, fitness for a particular purpose and non-infringement. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations.
13. Limitation of Liability
To the maximum extent permitted by law, Brilliana and its affiliates will not be liable for indirect, incidental, special, consequential or punitive damages, nor for loss of profits, revenue or data arising from use of the Site or products. Our aggregate liability for direct damages will not exceed the amount paid by you for the product giving rise to the claim. Nothing in these Terms limits liability that cannot be lawfully limited (e.g., for fraud or death/injury caused by our negligence).
14. Indemnification
You agree to indemnify and hold harmless Brilliana, its officers, employees and agents from claims, damages, losses or expenses (including reasonable attorneys’ fees) arising from your breach of these Terms, your misuse of the Site, or your violation of law or third-party rights.
15. Termination
We may suspend or terminate access to the Site or your account at any time for any reason. Sections that by their nature should survive termination will remain in effect.
16. Governing Law & Dispute Resolution
These Terms are governed by and construed in accordance with applicable international commercial law and, where relevant, the laws of the jurisdiction of the company’s incorporation.
17. Changes to Terms
We may update these Terms from time to time. Material changes will be posted on the Site with a revised effective date. Continued use after changes constitutes acceptance.
18. Severability, Waiver & Assignment
If a provision is unenforceable it will be modified to the minimum extent necessary; other provisions remain in force. Failure to enforce a right is not a waiver. You may not assign these Terms without our consent; we may assign freely.
